Refund policy

We want you to love your Naliore order. If for any reason you don't — we'll make it right. Simple as that.

🛡️ OUR 90-DAY GUARANTEE

You have 90 full days from the date of delivery to request a refund or return. No jumping through hoops. No lengthy explanations required.

If you're not satisfied, you get your money back. That's our promise.

 

✅ WHAT QUALIFIES FOR A REFUND

- Item arrived damaged or defective
- Item received is different from what was ordered
- Package never arrived (after investigation)
- You changed your mind — within 90 days of delivery, product unused and in original condition

We cover all of the above. No questions asked.

📋 HOW TO REQUEST A RETURN OR REFUND

It takes less than 2 minutes:

1. Email us at support@naliore.com with your order number and a brief description (a photo helps for damaged items but is not required)
2. Our team will respond within 24 hours with next steps
3. Once confirmed, refunds are processed within 3–5 business days back to your original payment method

That's it. No return shipping labels to print and argue over. No endless customer service loops.

💳 REFUND TIMELINE

Once your refund is approved:
- Credit/Debit Card: 3–5 business days
- PayPal: 1–3 business days
- Shop Pay: 1–2 business days

You'll receive a confirmation email the moment your refund is issued.

🔁 EXCHANGES

Want a different color or size instead of a refund? We'll handle that too. Just mention it in your email and we'll sort out an exchange at no extra cost to you.

❌ THE ONLY EXCEPTIONS

We cannot process refunds on items that have been used, washed, or are missing original packaging — unless the item arrived defective. This keeps our quality standard high for every customer.

🙋 STILL HAVE QUESTIONS?

We're here 24/7.

📧 support@naliore.com

We respond to every message. Usually within a few hours — never more than 24.

Your trust means everything to us. We will always do right by you.

— The Naliore Team